Frequently asked questions
Answers to common questions about shipping, exchanges, warranties, and support. If you cannot find what you need, contact WINLON S.A.S. at info@win-lon.com or 3112290956.
How long does shipping take?
Orders are delivered to the address you provide. Shipments are made through Interrapidisimo and are subject to estimated times according to your location. WINLON S.A.S. is not responsible for delays caused by incorrect information provided by the customer. If a package is lost, an investigation is opened with the carrier.
Can I request an exchange or refund?
Exchanges for color, model, or size are accepted within 30 calendar days if the product is unused, undamaged, and keeps its original tags, invoice, accessories, and packaging. Warranties may be requested within 60 days after purchase and do not cover improper use, natural wear, incorrect washing, or alterations. Refunds apply for manufacturing defects or dispatch errors and are issued through the same payment method. Shipping costs are refunded only if the error is attributable to WINLON S.A.S.
How can I contact support?
Email info@win-lon.com, call 3112290956, or write to CRA. 62 NO. 11-16, Bogotá, D.C., Colombia.
What if my package is lost?
If a package is lost, WINLON S.A.S. will open an investigation with Interrapidisimo to determine the corresponding solution.
What payment methods are accepted?
Prices are in Colombian pesos (COP) and include VAT and other applicable taxes. Shipping costs are shown at checkout. You can pay with Visa, MasterCard, American Express, Diners, or debit via PSE. The order is not processed until payment is verified. WINLON S.A.S. does not store financial information; payments are processed through a certified platform over a secure SSL connection.